Questions
Straight answers to what clients usually ask before working with Harborgate.
- What does your reporting actually look like?
- You'll always be able to see the raw numbers, not just our summary of them. We're happy to add a metric you personally care about, even if it's not standard.
- Can you audit my current marketing without taking it over?
- Yes — a standalone audit is a common starting point, no strings attached. We're not offended if the audit doesn't turn into more work.
- When does email marketing typically start working?
- Seasonality matters too — we'll tell you if your market has a slow stretch to plan around. That timeline gets built into the plan we send before you sign anything.
- Will I have a dedicated point of contact?
- We respond to most messages within a business day. We'll tell you directly who's assigned to your account before work starts.
- How do we get started?
- We treat onboarding as the most important month of the relationship, not a formality. Nothing goes live without your sign-off on the plan first.
- Who owns the ad accounts and analytics?
- We document account access clearly so there's no confusion if the relationship ever ends. Ask us directly and we'll show you exactly how account access is structured.
- How much does this cost?
- We're upfront that this isn't the cheapest option in Duluth, but the reporting is unusually thorough. No surprise line items show up after the contract is signed.